Me and my family want to thank AI for smoothly handling our 482 visa application. This has been the very first time I applied for a visa and I had no idea about the process. I was put into contact with AI by my sponsoring company and everything was explained to me about the process by my case officer Simon Chen at our initial Teams meeting. Simon and Joyce were entirely helpful throughout, responded my emails promptly and kept us at ease till we receive our visas. I will never hesitate to recommend AI for the immigration requirements and wish the AI team good luck to keep up the good work. Thank you.