Immigration New Zealand warns migrants about phone scams using NZ mobile numbers
Immigration New Zealand (INZ) issued a warning about a recent increase in phone scams where callers impersonate INZ officials. These callers are using New Zealand mobile numbers to appear legitimate, but the calls are not genuine.
INZ has confirmed that they will never contact individuals by phone to request payments. Any demand for money, bank details, or personal information over the phone should be treated as suspicious.
Scammers often attempt to create fear by claiming that there is an urgent problem with a visa. They may instruct the recipient to press a number to speak with an operator or threaten legal action if the individual does not comply. Some callers have demanded immediate payment or requested sensitive information such as passport details or bank account numbers.
These calls do not come from Immigration New Zealand, and individuals are strongly advised not to engage. To help migrants recognise these tactics, below are two recent scam call examples reported to INZ and community organisations:
Example one: urgent visa problem scam call
A migrant receives a call from a New Zealand mobile number. After a short pause, an automated voice plays:
“This is Immigration New Zealand. There is an urgent problem with your visa. Press 1 to speak with an officer immediately.”
When the individual presses 1, a person claiming to be an INZ officer answers:
“Your visa has been flagged for cancellation due to incomplete information. To stop the cancellation, you must pay an immediate verification fee. If you do not pay today, you may face deportation.”
The caller then asks for the person’s passport number, date of birth, and bank card details. This type of call is not from Immigration New Zealand.
Example two: verification of identity scam call
A caller using a standard NZ mobile number introduces themselves:
“Hello, I am calling from Immigration New Zealand. We are conducting a routine identity check on all migrants. We need to confirm your personal details to keep your visa active.”
The caller then requests passport information, home address, IRD number, and payment for a “processing fee.” When the individual hesitates, the scammer increases pressure:
“If you do not provide this information now, your visa may be suspended. This is your final warning.”
INZ has confirmed they never request payments or personal information over the phone. These calls do not come from Immigration New Zealand, and individuals are strongly advised not to engage.
What to do if you receive a suspicious call
If you or someone you know receives a suspicious call:
- Do not provide any personal or financial information
- Hang up immediately
- Report the scam to CERT NZ using the online reporting form
- If you are in New Zealand, you can also call Netsafe on +64 0508 638 723 for advice
- Alternatively, one of our immigration advisers can assist you on +61 3 9827 3721
Raising awareness within migrant communities is essential, as scammers often target individuals who may be unfamiliar with local processes or concerned about their visa status.
How Absolute Immigration NZ can help
Absolute Immigration NZ provides trusted guidance to migrants, visa holders, and employers who are concerned about the legitimacy of communications they receive.
Our team can:
- Confirm whether any genuine action is required on your visa
- Review suspicious calls, emails, or messages for authenticity
- Provide advice on how to respond safely
- Offer reassurance if you feel uncertain or pressured
Our advisors understand the stress that visa processes can create, and we are committed to ensuring that migrants feel informed, supported, and protected from scams.
For assistance with New Zealand visa applications or travel planning, contact Absolute Immigration New Zealand at aisupport@absoluteimmigration.com.
