New online services added to ImmiAccount for paper-based parent visa applicants

The Department of Home Affairs has announced an update to ImmiAccount, introducing new online services for individuals applying for Parent visas using paper forms. The update aims to streamline the process by allowing applicants to manage their application in ImmiAccount once it has been received and acknowledged by the Department. 

What is changing for parent visa applicants 

Although parent visa applications are still required to be lodged using a paper form, applicants are now able to import their application into ImmiAccount. This gives applicants online access to manage their visa more easily, without relying on post or manual updates.

Services now available through ImmiAccount 

Applicants who import their paper application into ImmiAccount now have access to: 

• Uploading supporting documents 
• Viewing messages from the Department 
• Updating personal details 
• Checking the application’s status 

These services became available for both new and existing parent visa applications, except for parent (subclass 103) applications lodged before November 2018. 

The Department published a step-by-step guide to assist eligible applicants with importing their paper application. This guide is available via the Apply and manage your application page. 

Why this matters 

ImmiAccount has remained the Department’s official platform for managing visa-related services. Following this update, paper-based parent visa applicants are able to engage with the Department online, gaining access to key services once their application is received. 

This improvement enhances the application process by reducing reliance on postal communication and offering greater transparency through secure, real-time updates. It forms part of the government’s broader commitment to improving service delivery while continuing to support paper-based application pathways. 

How Absolute Immigration can support you 

At Absolute Immigration, we support individuals and families navigating complex visa processes, including parent visa applications. Our team can assist you throughout the entire process and help you take full advantage of the available online services. 

Contact our team at aisupport@absoluteimmigration.com to learn more about how these visa changes could benefit you or your family